US Airways slammed after flight attendant refuses hang Army Ranger's uniform jacket

Discussion in 'United States' started by BroncoBilly, Oct 11, 2014.

  1. snakestretcher

    snakestretcher Banned

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    I have no political affiliation whatsoever; and seeing as the military is the executive arm of political foreign policy, tell me why I should give them any more respect than the slime giving them their orders.
     
  2. BroncoBilly

    BroncoBilly Well-Known Member Past Donor

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    Your comment was casting that wide net you so hate. I thought you were talking about me attacking you, which I never have.

    As far as your "civilian suit/military uniform" comment, you can call it BS all you want, but there are 29 pages on this thread, and every negative comment about this soldier comes from a liberal/anarchist.
     
  3. snakestretcher

    snakestretcher Banned

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    "...liberal/anarchist". I'm amazed at your ability to mind-read and so accurately gauge the political affiliation of forum members purely from their commentary. Can you teach me how to do it?:roflol:
    I guess you can also tell me how many liberals were conscripted along with you...oh, sorry, there weren't any. Stupid of me to even consider it.
     
  4. justonemorevoice

    justonemorevoice Well-Known Member

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    And you were wrong hunh?
    I didn't say you did. :nana:
    BTW: morning to you too.
     
  5. Smartmouthwoman

    Smartmouthwoman Bless your heart Past Donor

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    Too bad there's not an Anti - American Party... several of you guys would fit right in.
     
  6. Nightmare515

    Nightmare515 Ragin' Cajun Staff Member Past Donor

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    Actually no they aren't.

    There isn't a customer service job in the country who would "understand" that you popped off at a customer because you were irritated.

    Even if the customer is rude, obnoxious, or just plain stupid, you as the customer service representative must be polite and courteous to them. Not doing so can, and likely will, get you fired. It doesn't matter if you work at the drive thru window, sell cars, or are a flight attendant.

    "The customer is always right" isn't just a cute catchphrase. Companies mean that and they will not tolerate a customer service rep being rude to a customer even if they completely deserved it.
     
  7. justonemorevoice

    justonemorevoice Well-Known Member

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    Yes y'all would. See how that works? :wink:
     
  8. E_Pluribus_Venom

    E_Pluribus_Venom Well-Known Member

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    Dude... people are rude. Fact of life, and military service isn't going to stop rude behavior. Just look at what happens when a Military General doesn't endorse the candidate you'd like him to. Could she have done it? Sure. Is it a big deal that she didn't? No. He wasn't spit on (like 'nam vets) and I still can't figure out when he was even in full dress anyway.
     
  9. justonemorevoice

    justonemorevoice Well-Known Member

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    Watch it. One hater will accuse you of being anti-american. Funny thing is its the righties doing the hating of their fellow countrymen. Go figure.
     
  10. CircleBird

    CircleBird Banned

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    I was active duty Army for five years.
     
  11. Hummingbird

    Hummingbird Well-Known Member

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    And yours do?

    No, don't worship anyone, not even our military, but sure do respect them, especially since they knowingly put their own lives on the line when they volunteer to serve....... but yeah, I know. That's something that's very difficult for those who are wrapped up in their comfy, self-centered little world to understand.....

    As I had said repeatedly, it doesn't matter what the passenger was wearing - civvies, military, a clown suit - whatever! He was a paying passenger and asked a simple question and got snotty rudeness for an answer, which the other passengers saw and they commented on her behavior - not him! And if that had been YOU getting such a nasty reply from her in front of others, you would have just smiled, given her a little pat and said 'that's ok, sweetie. I apologize for upsetting you, please forgive me"..... I bet you would have been foaming at the mouth to be treated that way.

    As quite a few others have also said - when you're in a public relations job, you better leave your bad mood and personal problems at home when you're on the job and dealing face-to-face w/the public.

    Sorry, but that's just the way it is in the adult work force......
     
  12. Hummingbird

    Hummingbird Well-Known Member

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    No, they're not. Not anymore than waitresses, tellers, retail clerks, etc......

    Anyone who accepts a 'stressful and thankless' job, working w/the public knows exactly what they're getting into and if they can't handle it by showing their ugliness to the customers, then they need to get out of it and get a job sitting in a cubicle......

    There's a lot of women out there who would do a great job as a 'glorified waitress' and know how to smile at a disgruntled passenger or how to answer a simple request.
     
  13. Hummingbird

    Hummingbird Well-Known Member

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    Bingo! with the exception of secretary at a bank, the rest of my jobs were working w/the public. 2 of them was working for the state and clientele were welfare recipients......2nd job was working for an alcoholic treatment center & part of my job was evaluating them and both were treated w/respect and dignity.....

    While working at the bank, I remember when I'd go out into the lobby I'd hear customers being so rude and loud to the tellers, but those gals held it together - very professional and polite.
     
  14. Smartmouthwoman

    Smartmouthwoman Bless your heart Past Donor

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    And I've worked for a major airline. Flight attendants don't get to have grumpy days... people's lives can depend on them. Same with pilots. Wonder if the soldier haters would like to fly on a plane piloted by a surly crew?

    Wonder how many have even been on a plane.
     
  15. BroncoBilly

    BroncoBilly Well-Known Member Past Donor

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    And with bringing this to the media like it was, she will be at least reprimanded and will probably not let that happen again. I refuse to sweep this kind of treatment under the carpet, and just say, "oh well"

    Those that fly a great deal should be thanking me for exposing such bad service. If no one complained, nothing would ever change, and mediocrity would be worse than it is
     
  16. Nightmare515

    Nightmare515 Ragin' Cajun Staff Member Past Donor

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    Exactly, I worked as a server for years and there are so many times that I wanted to tell a rude customer exactly which level of Hell they could go to. My father works retail and he calls me a few times a week and just goes off "Son you should have seen this stupid (insert which 4 letter word you choose) today. They think just because they are paying they can talk to us any way they feel like it, I can't WAIT until I retire in a couple years. I feel bad for whoever decides to pop off at me on my last day at work!"

    But guess what, he smiles and is polite to them in their face and calls them every name in the book when they aren't around. Just like I did with rude customers at my serving job.

    Because the bottom line, what many in this thread don't seem to understand, is that you CANNOT be rude to the customer. It DOESN'T MATTER if they are rude to you.

    If you do, they will fire you. Like it or not, thats how it is. If you think people should get a freebie every once and awhile for being rude to a customer then complain to the corporations who employ them. But until that happens don't be upset when they enforce their own policies.
     
  17. Smartmouthwoman

    Smartmouthwoman Bless your heart Past Donor

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    Anytime an employer has to make a public apology for one of their employees, that person might as well find another job. Even if they don't get canned immediately, the next 'layoff', they'll be the first to go.
     
  18. Hummingbird

    Hummingbird Well-Known Member

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    And that's the only thing a decent employee can do is rant and rave to someone else..... but then sometimes you can do something if you're in a position to do it and I did......

    I worked for the Red Cross for 11 yrs and 10 of those managed blood services, working w/the team of nurses who were employed by the Portland chapter. Kind of a long story so will shorten it.

    We had had a blood drive at a different location and a woman called me complaining about how she was treated by the charge nurse. This gal never donated b/f, had ON, which is always needed and wanted to become a blood donor.....

    After she told me her story about how the charge nurse told her they closed at 6, she was back there at 5:40 after taking her 3 yr old to her mother's which was 15 minutes away - then the nurse told her she changed her mind about letting her donation 'b/c she wanted to be able to close at 6 & blah, blah, blah'... that nurse really jerked her around.

    I was livid. Went downstairs and told the nurses that I wanted the name of the biggest ass-kicker in the Ptld chapter. 4 of them gave me the same name and left him a message. He called me back later and said 'Thanks! She's now unemployed'.....

    You don't treat blood donors like that. Because of them, lives are saved. I loved my job at the RC - good people and the volunteers are a special breed who can never be thanked enuf for the work they do.

    - - - Updated - - -

    Yup! You sure got that right!
     
  19. snakestretcher

    snakestretcher Banned

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    People are also human and have bad days. Nobody is perfect; not even you, I suspect.
     
  20. Nightmare515

    Nightmare515 Ragin' Cajun Staff Member Past Donor

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    And if you happen to have a bad day and take it out on a customer and your job is in customer service then you will likely be terminated or at the very least reprimanded. It sucks and more companies should "understand" but most don't. Like Smartmouthwoman said, if a company has to publicly apologize for something you did then you are likely going to get canned.
     
  21. Papastox

    Papastox Well-Known Member

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    Thank you for your service. God bless you.
     
  22. Papastox

    Papastox Well-Known Member

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    What? No Liberals on board? What are the chances of THAT happening?
     
  23. Hummingbird

    Hummingbird Well-Known Member

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    Of course people are human, but don't be silly enuf to think your boss will understand you were just having 'a bad day' after he receives complaints about your rudeness to his customer(s). Particularly when he has a lot of competition out there and they all do.

    Nope, doesn't work that way.......
     
  24. Smartmouthwoman

    Smartmouthwoman Bless your heart Past Donor

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    Why is it always personal with you lefties?

    We're not talking about humans having a bad day, we're talking about one flight attendant on one plane snubbing one soldier. Doesn't matter what everybody else gets away with. Why do you feel it necessary to make excuses for her when her own employer apologized for her behavior?
     
  25. Smartmouthwoman

    Smartmouthwoman Bless your heart Past Donor

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    I get the distinct impression that some of these folks have never had a 'real' job in their lives. Too bad reality doesn't reflect their image of employer-employee relations. It just don't work that way.

    The airline I worked for made it very clear that working there and receiving flight benefits was a PRIVILEGE, not a RIGHT. I worked in HDQ... and one gal got into an argument with a 'surly' flight attendant while flying on another airline... and wrote a complaint letter to the woman's employer. Her airline contacted our airline and our gal was GONE the same day.

    A good job is still a PRIVILEGE and you damn well better treat it that way. Like you said, there are always 100 people who'll be glad to take that good job. All you gotta do is screw up.
     

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